Terms & Conditions

Purchasing of products & use of showspace.co.za

1. Detailed Description Of Goods And/or Services
Showspace.co.za is an online ecommerce store that sells and delivers various products to consumers across South-Africa.

2. Delivery Policy
All products can be delivered within 1 to 4 working days. From time to time there may delays due to supplier stock. Products are subject to availability on behalf of our third party suppliers.  Order requests will be processed within the advertised deliver time by the way of courier services and tracking codes. Consumers will be sent email & sms notifications of their order shipping status and tracking codes.

Order delivery times on backordered items will vary from product to product depending on the purchased item and the supplier. Estimated time of arrival will be communicated.

Please note that shipping dates provided at checkout are estimates and are subject to change. Shipping times will be determined after your order is processed, and shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.

3. Export Restriction
Showspace.co.za delivers products to the entire area of South-Africa only.

4. Return And Refunds Policy
Our returns and refunds policy fall within the consumer act. All returns & refund information can be found here. 

5. Customer Privacy Policy
Showpace.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment Options Accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards, Zapper or SID to showspace.co.za

7. Card Acquiring And Security
Card transactions will be acquired for Showspace.co.za via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer Details Separate
From card details Customer details will be stored by Showspace.co.za separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za. All details stored are protected by the safest security measures available. We will never share your data to third parties.

9. Merchant Outlet Country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

10. Responsibility
Showspace.co.za takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Showspace.co.za chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,.

12. Variation
Showspace.co.za may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Delivery Pricing
Shipping prices my vary. Distance from supplier to consumer, weight, area and availability are all calculated on checkout.

14. Age of use
All consumers must be over 18. The sale of alcoholic goods requires ID confirmation upon delivery.

15. Company information
This website is run by Showspace (Pty Ltd) based in South Africa trading with registration number 2020/769841/07

16. Showspace.co.za contact details
Company Physical Address: 55 Church Road Durban North 4051
Email: info@showspace.co.za

17. Renewable Energy Products – Stock Availability.

We reserve the right to place any renewable energy product on backorder if said product is not available in stock at the current time of purchase.

This is due to the high demand of these products currently, in South Africa with regards to the current load shedding situation. Please see backorder terms and conditions for more information on backordered products:

Definition of Renewable Energy Products:

• Solar Panels
• Inverters
• Generators
• UPS Systems
• Batteries
• Any other product required for the operation of or the use thereof any of the above listed items

Terms and Conditions applicable to a seller of goods using Showspace / www.showspace.co.za

These terms and conditions are the contract between you and Showspace (“us”, “we”, etc). By visiting or using Our Website or Application, you agree to be bound by them. Showspace.co.za is a trade name of Showspace (Pty Ltd), 2020 / 769841 / 07 incorporated in South Africa, whose registered office is at 55 Church Road Durban North 4051. 

1.  Definitions

2.  Our contract

• The relationship between us is solely that:
  • in consideration of a fee charged by us, we provide for you an Internet market place as an arm’s length contractor.
  • we act as your agent solely in the collection of money paid by your buyer.
  • we are not partners or joint ventures.
• If you place a Product for sale on Our Website, you do so subject to these terms.
• When you place a Product on Our Website, you will be bound to provide all the information required by the Electronic Communications and Transactions Act 2002 (“the Act”).
• Although we are not a party to your contract with a buyer introduced to you via Our Website, we shall remove your Products from offer if a customer or Our Website visitor has a valid complaint against you.
• We may change this agreement in any way at any time. The version applicable to your contract is the version which was Posted on Our Website at the time that the contract was made.
• Subject to this agreement and to the procedures set out on Our Website, you may enter a Product for sale through Our Website.

3.  If your customer buys as a consumer

• You authorize us to take any action that may reasonably be required from time to time, to protect your interests and ours in connection with a breach or possible breach of the Act.
• Because we are not your agents except to market your Products and take payment, all your obligations under the Act must be fulfilled by you. That means the information you provide to us by entry or upload into our Website must be clear, sufficient and complete, to comply with the Act.
• On our website, we will provide a route to allow a customer to deal directly with you. That will include options relating to delivery and cancellation of his order.
• We will also provide regulatory information relating to returns and cancellation. We expect you to comply with those terms unless the Product you sell, or your business model, requires different terms. The terms on Our Website will be communicated only as information to the buyer and not as contract terms.
• Because every reference to a Product of yours, made by you or by us, may be treated by a consumer as contractual, you agree:
  • to make clear any contractual term in content you place on Our Website, which may be different from any term on Our Website.
  • that no content on your website will contradict content you place on Our Website.

4. Your Product placement

You agree that you will:

• not place any Product for sale which is not of merchantable quality or which requires for its setup or use a level of technical expertise which is not fully explained to a customer before purchase.
• immediately to remove from sale on Our Website any Product which for any reason, you are unable to supply.
• not replace any Product we remove from offer for sale.

5. Delivery

• Deliveries of hard copy and physical Products will be made from your premises, by post or by a carrier instructed by you subject to the contract between you and your customer.
• You will notify both the customer and Showspace by email (support@showspace.co.za) on the date of sending, that the Product has been dispatched and of the expected delivery date.
• If at any time, any customer notifies you of non-delivery within the time scale offered by you on Our Website, you will investigate immediately and communicate with the customer that you are doing so, what you are doing, and when you expect to be able to deliver the Product.
• In the absence of information to the contrary, you agree to dispatch a Product within 1 to 2 days of notification of order by us, by a method likely to reach the buyer within a further 1 to 3 days.
• If it is apparent that a customer has not received a Product within 7 working days of the expected delivery date, you will refund money paid, including any delivery charge. This is a condition of your contract with us because our reputation, as well as yours, is at stake in those circumstances.

6. Products returned

You agree that you will at all times:

• reply promptly and in any event within 24 hours to any customer message or other correspondence where a dispute is to be resolved;
• comply with the law relating to all aspects of the contract between you and your customer, relating in particular your obligations to provide full information and accept cancellation and returns. However, you may also offer more favorable terms to your customers as per your own returns and refunds policy set out on your website or otherwise in your terms and conditions ;
• when you have an obligation to return money to a customer for any reason, you will do so immediately, as provided by the returns & refunds policy set out on Our Website;
• in the event that a Product ordered is not available, you will immediately communicate with your customer and refund any money paid;
• comply with the Showspace procedures relating to satisfaction of an order, Products returned and payment, as set out on Our Website from time to time;
• please provide information to us in respect of any claim for non-delivery and any dispute as to payment, so as to enable us to identify the possibility of fraud.

7. The selling procedure

• Showspace is not responsible for the fulfilment of your contract to sell a Product.
• Your contract with a buyer through Our Website is made when you acknowledge the order or dispatch the Product. Until that time, the customer’s action is an “invitation to treat”. We have arranged our terms with buyers in that way so as to give you the opportunity to decline a buyer or provide the full information required by the Act.

OR

• You agree that a contract to sell a Product offered by you is a firm and binding contract as soon as your customer’s payment has been accepted by our payment service provider.
• Subject to discounts and promotions, Products are offered for sale at a fixed price. VAT may be due and will be either included in the price or shown separately. If not shown, it will not be charged.
• All Products may be subject to a delivery charge which will be shown at the pay point. The delivery charge will be fixed by you for each item offered for sale. It may be changed at your discretion. Once you have sold a Product, the delivery charge offered by you at the time of purchase cannot be increased.
• Products will be offered for sale and sales made, subject to the terms and conditions applicable to buyers. You accept and endorse these terms and agree to comply in all respects with the corresponding obligations of a seller. You may view the buyer’s conditions on Our Website at any time.
• We shall send you a message by email at the time of each sale, providing full information about that sale.
• You agree to provide an adequate stock of any Product placed by you for sale through Our Website and to tell us, through your control panel, if at any time your supply is exhausted.

8. Value added Tax

• Fees and commissions specified on Our Website are exclusive of VAT.
• If you are located in South Africa, we will show and retain the amount of VAT due on our charge for our services in addition to the amount of commission due to us.

OR

• If you are located in South Africa, and you provide a valid South African VAT number, we will not charge or deduct VAT from sums due to you.
• Showspace has the right to demand additional information about your business so far as it may affect your VAT registration, at any time, from you or from a governmental authority.

9. Our commission and payment to you

• We sell your Product at the price you place on it, subject to these terms and also the requirements we set out on Our Website from time to time.
• Our fees and commissions are payable on demand. You irrevocably authorize us to deduct them from sums paid to us by your buyer.
• Our Website selling system is an automated system which can be followed by you through a “control panel”.
• The proportion of each sale receipt retained by us is as set out on Our Website under the sellers guide tab found at the bottom, on our footer.
• Where our commission is based on a percentage of the sale price, you may not artificially inflate the delivery charge and reduce the price of the Product in order to reduce our commission. If we believe that you do so, we may immediately cease to deal with you.
• We will pay you within 2 days of confirmed dispatch of order.
• If you have a bank account located in the South Africa, we will transfer money via the Internet, in full.
• If you do not have an account in the South Africa, we will transfer money in any sum at your request and at your cost. We will pay for the transfer if the sum due is over the limit specified from time to time on Our Website pages.
• We will send you an invoice for our charges.
• If we do or could earn interest on any cash balance in our control for the period between payment by a customer and our accounting to you, we are free to keep that interest and have no obligation to account for it to you.
• If an action by a buyer results in a charge back to our account, you agree that we may deduct the sum charged back together with any fee paid to our service provider and bank, from any sum due to you, at or after that time. The estimated credit card charge is approximately 3%.
• If you or we accept any cancellation and consequently refund money to a customer, we are not obliged to repay commission to you.
• If in our discretion we believe that your performance as a seller results in a significant number of charges back and / or buyer disputes or if we believe you are in breach of this agreement, we are free to hold back payments to you until we are satisfied that disputes have been settled and / or breach rectified.

10. Advertising your product

If you accept our offer to advertise market or promote your Product, the following conditions apply.

• We may use the services of a specialist Internet marketing business associated with Showspace
• Without prior consent of the other; neither we nor you will contract with any other person or company for specialist services. Here your obligation is limited to the extent of the price charged and due to us.
• The price charged to you will include all payments we make to others.
• The cost of work ordered by you is payable in full, in advance. If you so request us, by indication on Our Website, we will deduct the cost from your account.
• We give no guarantee as to the success of any advertising placed.
• We shall receive no secret commission on advertising services. But note that the service supplier is associated with us.

11. Your product warranties

• You warrant that any Product you place on Our Website for sale:
  • is not: illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to any third party and does not fall under our restricted trade list (Found on the sellers guide tab);
  • does not offend against the law of any country whose citizens might purchase it;
  • is not intended primarily to advertise any business, except your business.
• You warrant that you own the copyright of any Content you place on Our Website for sale, or that you have the permission of the copyright owner:
  • to enter or upload that Content;
  • to receive the net proceeds of such sales as arise;

12. How we handle your content

• If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.
• You now irrevocably authorize us to publish feedback, comments and ratings about your Products, services and activity through Our Website, even though it may be defamatory or critical.
• We will use that license only for commercial purposes of the business of Our Website and will stop using it after a commercially reasonable period of time.
• Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
• You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you;
• You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
• Please notify us of any security breach or unauthorized use of your account.

13. Restrictions on what you may post to our website

We invite you to Post Content to Our Website for (marketing your products and services and in other ways) We have to regulate your use of Our Website to protect our business and our staff, to protect other users of Our Website and to comply with the law.

We do not undertake to moderate or check any item Posted.

You agree that you will not use or allow anyone else to use Our Website to Post Content or undertake any activity which is or may:

• be unlawful, or tend to incite another person to commit a crime.
• be obscene, offensive, threatening, violent, malicious or defamatory.
• be sexually explicit or pornographic.
• be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person.
• use a Posting to solicit responses unconnected with the purpose of Our Website or the terms proposed by this agreement.

14. Your posting restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain:

• hyperlinks, other than those specifically authorized by us, as explained on Our Website.
• keywords or words repeated, which are irrelevant to the Content Posted.
• the name, logo or trademark of any organization other than yours.
• inaccurate, false, or misleading information.

15. Security of our website

If you violate Our Website we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

• modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
• link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;
• download any part of Our Website, without our express written consent;
• collect or use any product listings, descriptions, or prices;
• collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
• aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;
• share with a third party any login credentials to Our Website.

16. Copyright and other intellectual property rights

All content on Our Website, is the property of either us or our affiliates or suppliers of products for sale. It is all protected by international copyright laws.

• You may not copy, modify, publish, transmit, create derivative works from, or in any way exploit any of the content, except as is expressly permitted in this agreement or with our written consent.
• For the sake of good order you should note that copyright exists in compilations and graphic images, shapes and styles, as well as in raw text.

17. Interruption to the Service

• We give no warranty that the Service will be satisfactory to you.
• We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our Service for repairs, maintenance or other good reasons. We may do so without telling you first.
• You acknowledge that our Service may also be interrupted for reasons beyond our control.
• You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to our Service.

18. Our disclaimers

• We are not responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss whatever.
• We are not liable in any circumstances for damages resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website.
• Our Website and Services are provided “as is”. As to Our Website and Services, we make no representation or warranty of any kind, express or implied, including, without limitations, warranties:
  • as to fitness of Our Website and Service for a particular purpose;
  • as to availability and accessibility, without interruption, or without error;
  • any obligation, liability, or remedy in tort whether or not arising from our negligence.
• You now expressly release us from any and all claims and liability known and unknown, arising in any way from a dispute between you and a buyer.
• From time to time digital price errors may occur. Mistakes do sometimes get made with our third party partners and api price links, we are human after all. If the price is incorrect we will fully refund you. We do apologies for any inconvenience this may cause. 

19. Your indemnity to us

You agree to indemnify us against all loss and expense, including legal fees and management time related in any way to:

• a claim by any person in respect of any Product;
• protecting the reputation of our business by our making a payment to a customer of yours in circumstances where you have failed to make that repayment or otherwise comply with your contract with that customer.
• any cost to us arising from a decision by us to comply as your agent, with any obligation of yours, whether or not we have your permission, arising out of any regulation or law, including:
  • the deletion or amendment of any text or other content you have placed on Our Website;
  • any payment we make on an ex gratia basis, arising from a contract between you and a buyer;
• a claim or assessment or order to pay tax based on any sum paid by us.
• legal or other fees we incur in defending a claim or the imposition of a fine or penalty;
• our management time in dealing with any failure or alleged failure by you to comply with any relevant regulation or law.

20. Miscellaneous matters

• You undertake to provide to us your current land address, e-mail address and telephone number as often as they are changed together with all information that we may require to enable us to fulfil our obligations under this contract.
• So far as any time, date or period is mentioned in this agreement, time shall be of the essence.
• If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
• If you are in breach of any term of this agreement, we may:
  • terminate your account and refuse access to Our Website;
  • remove or edit Content, or cancel any order at our discretion.
• Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
• No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
• You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.
• Any communication to be served on either of us by the other shall be delivered by hand or sent by fast mail service or recorded delivery or by e-mail.

• In the event of a dispute between us, then, if we so ask, you undertake to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
• So far as the law permits, and unless otherwise stated, this agreement does not give any right to any third party.
• We shall not be liable for any failure or delay in our performance of this agreement which is caused by circumstances beyond our reasonable control, including any labor dispute.
• In the event of any conflict between any term of this agreement and the provisions of the memorandum of incorporation of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
• The validity, construction and performance of this agreement shall be governed by the laws of the Republic of South Africa and you agree that any dispute arising from it shall be litigated only in that country.