Returns & Refunds
Showspace.co.za takes pride in keeping customers happy and satisfied. If for any reason you feel you need to return the product, we will either repair, replace or credit your account. All purchase scenarios vary, our policies are inline with the consumer protection act / electronics act and apply to Showspace.co.za and their third party sellers. We will always treat our customers fairly, but we do understand that instances may occur where more assistance and guidance is needed. Please see our various policy on returning products below.
A defected product is a product that is no longer in working order or cannot perform the original functionality that it was purchased to perform. Eg: The television no longer switches on. These faults can derive from various mechanical or electronic errors. Such faults of a defective product exclude the following.
- Wear & Tear
- Handling errors
- Damage from external sources (water, oil, sun, heat, cold etc)
- Damage to the package post delivery
- Damage from electrical surges & sea air corrosion
- Not purchasing the correct product specification / model that are found on showspace.co.za
We do apologies if delivery is taking a bit longer than expected. Our agents follow up with deliveries daily. If there is a delay from our suppliers and an order takes longer than 30 days to be delivered, we will fully refund you.
If a product is defected or not of advertised quality please notify us as soon as possible. In the event of 6 months after delivery or collection of the product you can request a return via our website and we will arrange collection at no charge. Once the product has been inspected we will either repair or replace. If the repair or replacement takes longer than 30 days we will fully credit / refund you.
Some suppliers offer a direct warranty. In the event of a direct warrant we will notify the manufacturer and they will assist you further to arrange inspection or repair. Their service team will ensure your product is either repaired or refunded.
The warranty time can be found on the Product page within the description tab. Products may have warranties over 6 months. Please notify us via our website if a product is defective and we will arrange collection. We will contact the supplier on your behalf and offer solutions on collection, delivery, repair or credit. We do not offer extended warranties on any of our products other than the warranty provided by our third-party suppliers. Please note, each supplier has a different set of warranty terms. So therefore, warranties may vary. To find out more about warranty of a specific product please refer to the packaging, product brochure or manual. Showspace.co.za is under no obligation to credit, repair or collect if the product if falls over the 6-month warranty period. We will do our utmost best to ensure all parties are satisfied during their transactions and will communicate to all parties involved an ultimate solution.
Refunds on orders paid with installments.
Because of the complexity admin involved in purchasing products via our third party instalment methods ie: Payjustnow, Payflex & Mobicred. We unfortunately do not offer cash refunds if a product is unwanted or damaged. We will however offer in store credit or a replacement free of charge, to the original amount of your initial purchase, unless there are other costs incurred.
Out of stock refunds and refunds.
If an item is out of stock and you paid via our instalment payment options we will credit your account, minus the non-refundable handling fee as this is connected to administration costs for the use of these payment gateway services.
If an item is paid for via credit card, zapper, eft or any instant payment methods we will fully refund you. This may take anywhere up to 7-14 working days to process.
Returning and Cancelling of an unwanted order.
If you would like to return or cancel an unwanted order you may do so, as long as :
- The products are in working order and have not been tampered with or opened.
- The product is undamaged and unused.
- There are no missing accessories, parts, brochures is in the original packaging.
- The product is not part of our limited stock offering – we will only accept returns if the product is damaged or faulty.
- The product is not part of our specials – we will only accept returns if the product is damaged or faulty.
- You have successfully logged a return via our website at email@example.com
- If your product falls under the specific category, you will have 7 days to successfully request a return. In failing to do so you will not be eligible for a return.
- And note a 25% handling fee will be charged upon all rejected / returned / “change of heart” orders.
Depending on your delivery area, a collection fee may be deducted off your total order amount. Our returns team will assist in the collection and refund. Please email firstname.lastname@example.org for more information.
Swopping a purchased product for in-store credit.
If you would like to swop your current product for an in-store credit you may do so as long as:
- You request the credit swop within 5 days of purchase.
- The item purchased are not: e books, print media, edibles, uniquely customized products, beverage or liquor products, used beauty & fragrance, maternity products, clothing,
self-assembled furniture, screen covers, cleaning kits, used braais, adult gift sets, baking & crookery products.
- All items wanting to be swopped must be in 100% working order with the exact same packaging it came in.
- If all these conditions are met, a 5% admin fee will be deducted off the purchase price.
- Once the product has arrived at one of our depots and inspected, our orders department will send you a unique coupon to purchase any item of your choice. This may take up to 5 days after inspection.
If a product is the incorrect size or does not meet the standards as given in the product image and description. We will swop the item for either a new size or product free of charge. If the size or product is not available, we will credit your account with the exact same amount.
Product Order Incorrect
If an incorrect product is delivered, please notify us and we will collect and replace asap free of charge.
Product returning guidelines
If you are not happy with the state of your product please follow these steps to ensure its ready for collection :
- Return the product in its original packaging and ensure it is taped up and ready for collection.
- Mark the package with your invoice number.
- Submit your return request to email@example.com
- A 25% handling fee will be charged upon all returned products.
Product Was Delivered Damaged
If a product arrives damaged, please notify us as soon as possible via our returns department and we will either deliver a new product or issue you with a refund or credit, based on the outcome of the investigation.
Coupons have a unique code and amount. These codes are sent as either a special promotion or a credit to an induvial customer. If a full special promotion coupon is used, the products purchased with them are non-refundable and non-returnable. If the special coupon is partially used then the items will be refundable and returnable. These special coupons are for promotional purposes. If a customer has been issued a coupon in the form of credit, it is eligible for a refund or return as per our policies.
From time-to-time Showspace.co.za and its suppliers may offer combo deals on products eg: Gin & Tonic combo deal. These items may vary in price, we will only accept a refund and return on these items if they fall in the given combo deal limited time frame, and if all products are in working order. Once the products have been inspected, we will credit your account. We do not offer cash refunds on combo deals.
Combo Deal Refund Charges.
From time-to-time Showspace.co.za and its suppliers may offer combo deals on products. These items may vary in price, we will only accept a refund and return on these items if they fall in the given combo deal limited time frame, and if all products are in working order. Once the products have been inspected, we will credit your account. We do not offer cash refunds on combo deals.